NTT DOCOMO Ventures Invests in HappyRobot Inc., a U.S.-based Innovator in AI Worker Platforms

NTT DOCOMO Ventures, Inc. (Headquarters: Minato-ku, Tokyo; CEO & CCO: Yuko Sasahara; hereinafter “NDV”) is pleased to announce that, through a fund that it manages, it has invested in HappyRobot Inc. (Headquarters: San Francisco, California, USA; CEO: Pablo Palafox; hereinafter “HappyRobot”), a company providing a platform for AI Workers.

HappyRobot’s “AI Worker” Platform

HappyRobot offers a platform that builds and operates “AI Workers” capable of autonomously performing a wide range of tasks such as phone calls, emails, chat, and document processing. With this capability, enterprises can delegate repetitive tasks including call center operations and document handling to AI, enabling significant cost reductions and improved operational efficiency.

Unlike single-function automation, HappyRobot’s AI Workers feature long-term contextual memory, compounding intelligence, and strong integration with existing systems, delivering proven results across diverse business domains. Their adoption is already expanding among major global enterprises, where outcomes such as increasing operational velocity from months to hours have been observed. For example, HappyRobot has reported achieving a 19x return on investment in outbound sales calls using its “AI Workers” (Source: HappyRobot, “Series B Announcement”).

Background and Future Outlook

Amid the global trend of leveraging AI to improve operational efficiency and address labor shortages, HappyRobot’s “AI Workers” are positioned not merely as tools to supplement human tasks, but as autonomous entities capable of carrying out work without presupposing human involvement. This transformative approach has the potential to fundamentally change the way businesses operate. As a next-generation platform company driving automation through AI, HappyRobot is expected to achieve further growth in the years ahead.

NTT DOCOMO Group aims to drive innovation across society and industry by supporting digital transformation (DX) for enterprises, thereby contributing to the future of local communities and economies. Through this investment in HappyRobot, a company tackling the automation of white-collar work with AI, we will deepen our collaboration and advance initiatives to create new value.

■HappyRobot Inc. Profile